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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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dharwin banez

August 22, 2025

5  out of  5
rating by dharwin banez
"Excellent service ! Every questions & inquiries was addressed properly and professionally , (Thanks Cody) ."
We responded:
"Dharwin, thank you for the review! We agree that that Kody is great and we appreciate him going the extra mile. We also appreciate great customers like you! Feel free to stop by our Rocklin office any time to say hello. "
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Andrew

August 19, 2025

1  out of  5
rating by Andrew
"terrible service. they will obfuscate left and right and try to confuse you to to charge as high of premiums as possible. better rates and coverage and customer service elsewhere."
We responded:
"Andrew, I’m sorry to hear about your experience. My customers are important to me and my staff, and I want to address any concerns you have. My review of your account shows that Kody researched your billing concern and responded to your email in a timely matter. He also attempted to reach you by phone in case you wanted to discuss the matter in more detail. Please reach out to our office so we can discuss this further and work towards a resolution. We’re are happy to help! "
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Barbara Clawson

July 26, 2025

5  out of  5
rating by Barbara Clawson
"I’m so grateful to Kody Green for taking the time to truly understand my situation. His kindness, expertise, and patience made a stressful process so much easier. I really appreciate his help in getting me a clear and fair insurance estimate. Thank you!"
We responded:
"Thank you for your review, Barbara! I’m happy to hear that Kody was able to assist you with such care and expertise. We strive to make the insurance process as smooth as possible, and it’s wonderful to know we achieved that for you. If have any more questions or need further assistance, feel free to reach out anytime! "
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KALYAN YANNAM

July 2, 2025

5  out of  5
rating by KALYAN YANNAM
"Had a discussion with Kody today. He explained everything very clearly and with great patience. I truly appreciate the time he took to address all of my questions in detail. His professional and courteous approach made the conversation very productive."
We responded:
"Thank you for your review, Kalyan! I'm happy to hear that Kody provided you with clear and detailed explanations. His professional and courteous approach is something we value greatly. If you have any more questions or need further assistance, feel free to reach out!"
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Wesley Toh

July 1, 2025

5  out of  5
rating by Wesley Toh
"Great communication on the phone, helped me switch insurance on a new car easily."
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Hunter Bitner

June 26, 2025

5  out of  5
rating by Hunter Bitner
"Fantastic service! Got the chance to speak with Kody who has been the best insurance agent I’ve spoken to by far. He was very knowledgeable and personable which made getting information on a car insurance quote a breeze. Would definitely recommend asking for him."
We responded:
"Thank you for your review, Hunter! I'm happy to hear that Kody provided you with such excellent service and made the process of getting a car insurance quote so easy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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uslsuspect

May 30, 2025

5  out of  5
rating by uslsuspect
"One of the classiest and most trustworthy institutions I’ve ever had the opportunity to be a part of. Justin, Tess, Kody and Sarah are all tremendous people who care about the safety and satisfaction of every customer. From understanding an auto policy to protecting your family with the right life product, this should be your insurance forever-home. Insurance is more than just a piece of paper, and you shouldn’t wait until you are in the middle of a catastrophe to find that out. Give Justin Costello-State Farm a call and experience the difference"
We responded:
"Thank you, for your wonderful feedback! I'm happy to hear that you feel confident and secure with the service provided by my team. We truly value your trust and are committed to ensuring your safety and satisfaction. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Jared Evers

May 12, 2025

5  out of  5
rating by Jared Evers
"To say that my expectations were exceeded would be an understatement. Gus with Justin Costello’s office was the first person from an insurance company to simplify and explain things to me so that I could understand my own coverage and what I was paying for. He also went above and beyond to become a friend, was interested what I had going on in my life, and made sure that I truly had the best ( and most affordable) coverage that fits my situation. Five stars isn’t enough!!!"
We responded:
"Thank you for your wonderful feedback, Jared! I'm so happy to hear that Gus was able to simplify your coverage and provide you with the best options. It's great to know he made a positive impact and took the time to connect with you personally. We’re here to help with anything else you might need!"
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Jan Towery

May 6, 2025

5  out of  5
rating by Jan Towery
"Spoke with Gus today about my coverage. Very nice young man. Helpful and intelegent about everything. I've been with State Farm for many years and plan on staying with them. Thank you Gus I enjoyed speaking with you."
We responded:
"Jan, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Gus cares a lot about our customers."
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Sam

May 3, 2025

5  out of  5
rating by Sam
"Justin is a wonderful State Farm Agent. He is very thorough and helpful with insurance policies and provides support through the claims process, when necessary. I have had State Farm Insurance for more than 40 years and wouldn't think of going elsewhere. Justin is a top agent and performer."
We responded:
"Sam, Thank you for such a great review. It means a lot to be recognized by our customers. Thank you for your loyalty to State Farm!"
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Mike Elphick

May 2, 2025

5  out of  5
rating by Mike Elphick
"Great service! Kody gave me a call for my motorcycle insurance. All the other agencies were offering me ridiculous prices, but after speaking with “Justin Costello state farm insurance” Im saving a ton of money. It was quick and easy! Thankyou guys so much for reaching out!"
We responded:
"Hi Mike. Thank you for taking the time to write a positive review for Kody. He truly care about delivering a fantastic customer experience. Welcome to our State Farm Agency "
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Jackie Metz

April 30, 2025

5  out of  5
rating by Jackie Metz
"I would definitely recommend this location. I spoke with Cody on the phone and he was super helpful, professional, and kind. He was able to help me out with all my (many) questions and never made me feel like a bother. Insurance is confusing but he made it easy."
We responded:
"That’s great to hear Jackie! We take pride in educating our customers so they can make informed choices that best suite their needs "
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Carolyn Robbins

April 22, 2025

5  out of  5
rating by Carolyn Robbins
"Justin and Gus were especially excellent in achieving the changes to my policy to make it more affordable. Gus was careful in explaining all the choices and very patient with me while I asked a million questions. I would highly recommend them both and State Farm, for your insurance needs."
We responded:
"Hi Carolyn, Thank you so much for the kind words. We love to hear from fantastic customers like you! "
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dara northrop

April 18, 2025

5  out of  5
rating by dara northrop
"I have never had an insurance company beso attentive. Gus in particular always finds me the best deal. Would recommend them to anyone looking for a great deal a great service"
We responded:
"Hi Dara, we appreciate the great review. Thank you so much. Please feel free to drop into our office in Rocklin any time you are up this way. "
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Max Hankins

March 24, 2025

5  out of  5
rating by Max Hankins
"Kody Green was very helpful and gave me a pleasant experience! He was clear with his communication and made the transition to Statefarm as smooth as possible. Very grateful for the amazing customer service!"
We responded:
"Hi Max, Thank you for the awesome review! We love hearing about great customer experiences "
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Flip “A real one” G

March 7, 2025

5  out of  5
rating by Flip “A real one” G
"Iv been on the phone with gus for almost an hour and a half. I still am on the phone with this man. He's been ever so helpful. I'm 22, and insurance is supposed to be very hard to deal with at my age. But because of gus. I have so much more knowledge and understanding."
We responded:
"Thank you G! I am happy to hear you had such a great experience with Gus! "
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David Bott

March 4, 2025

5  out of  5
rating by David Bott
"Justin and his staff are friendly, knowledgeable and courteous. They have been great to have as my insurance agents for the last 3 years. Thanks to them all and keep up the great work!"
We responded:
"Hi David. Thank you for sharing your experience with my office. I sincerely appreciate your business. You have always been a pleasure to work with "
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Chandler Collins

March 4, 2025

5  out of  5
rating by Chandler Collins
"Amazing office! Guz was very professional and courteous! Stayed in touch with us even though we had not yet purchased our policy. Shows us why State Farm is #1 when it comes to insurance."
We responded:
"Thank you Chandler! I love hearing about positive experiences with our office. "
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Trevor DuBose

February 18, 2025

5  out of  5
rating by Trevor DuBose
"This was a great experience for me. Kody helped me a lot with information about insurance and options I have in California as a young adult with a limited budget. We went over different discounts such as multi-line and loyalty. He explained how Prop 103 was affecting the current market and was very knowledgeable about the industry."
We responded:
"Hi Trevor, We sincerely appreciate your positive review of your experience with Kody! Please feel free to stop by our office in Rocklin whenever you are in the area. "
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Sue Rodney

February 15, 2025

5  out of  5
rating by Sue Rodney
"Signed up in 2023 after meeting with Gus, a knowledgeable, personable guy. I had never bundled before but so glad I did. Saved me a lot of money. Just this week met Justin. He called me to come in and wasn't sure why but glad I did. He explained a lot about raising rates I didn't know plus went over my policy to see if changing anything would help reduce costs. These people really care!!"
We responded:
"Hi Sue, Thank you so much for leaving a wonderful review. We all enjoyed meeting you in person, and are thrilled to have you as a customer. "
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Lynsie Jenkins

January 25, 2025

5  out of  5
rating by Lynsie Jenkins
"Gus is the best! Gus is personable, professional, and takes the time to truly understand what it is you need. Speaking with Gus was like a breath of fresh air. He was not pushy and never tried to twist my arm into purchasing insurance. Thank you for all of your time and help Gus, I appreciate you!"
We responded:
"Lynsie, Thank you for taking the time to leave such a great review! We appreciate you! "
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Anne Solano

January 7, 2025

5  out of  5
rating by Anne Solano
"Gus Murphy from State Farm is an exceptional insurance professional who truly stands out in his field. He combines hard work, intelligence, and an incredible sense of humor to create a service experience that is both professional and enjoyable. Gus’s personable nature immediately puts you at ease, making every interaction feel genuine and tailored to your needs. What sets Gus apart is his unwavering commitment to his clients. He goes above and beyond to ensure you receive the best policy possible, taking the time to understand your unique circumstances and provide personalized solutions. His dedication and effort are unmatched, and he consistently delivers top-notch service with a smile. If you’re looking for someone who not only knows the insurance business inside and out but also makes the process stress-free and even fun, Gus Murphy is the one to call. You can trust him to have your best interests at heart every step of the way. Highly recommended!"
We responded:
"Hi Anne, Thank you for leaving such a thoughtful review for Gus. Please feel free to stop by our office in Rocklin any time you are in the area. "
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Aiden Harris

January 6, 2025

5  out of  5
rating by Aiden Harris
"Got to speak with Gus Murphy and he was very informative and helpful. Thanks Gus!"
We responded:
"Hi Aiden, We appreciate you taking the time to write a positive review! Thank you! "
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Mr. Joe's Chess

January 6, 2025

5  out of  5
rating by Mr. Joe's Chess
"I had the privilege and honor of working with 2023-2024 Employee of the Year Gus Murphy. Top notch customer service with care and humor. Gus was able to save our family money every month and do it with love & care!!"
We responded:
"Thank you Joe! We are happy you had a positive experience and appreciate that you gave us the opportunity to earn your business. "
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Maya Cannaday

January 4, 2025

5  out of  5
rating by Maya Cannaday
"If you need insurance or don't know if you need insurance, Gus is your guy. I can confidently say he's one of the most trustworthy and knowledgeable people you could work with in this field. His professionalism and dedication to helping others really stand out. Whenever we’ve spoken about life insurance, he’s always explained things clearly and thoughtfully, ensuring that you understand all your options. I have no doubt he genuinely cares about his clients’ well-being and would go above and beyond to find the best solutions for them. If you're looking for someone you can rely on for your life insurance needs, I highly recommend Gus!"
We responded:
"Hi Maya, we appreciate you taking the time to write a review about your positive experience with Gus. Thank you. "